We liked the Chess approach and they spent a lot of time with us to understand the operation. From my point of view it has been the most successful implementation we have had in this business and it’s delivered the efficiency we wanted. Since the system went live it has delivered everything Chess promised and we have seen lots of benefits.
The system is almost invisible. It just works quietly and efficiently with no issues. To a warehouse a WMS is a means to an end and not our main focus. Empirica is perfect for us. The team at Chess are great… normal friendly people, a breath of fresh air after dealing with other systems companies in the past.
The Chess warehouse management system is evolving all the time, and it’s a tribute to its flexibility that it keeps pace with our demands and helps us offer our customers the high quality service they have come to expect. The reliability of the base systems is good and the support we have received is exemplary.
Chess demonstrated an understanding of the logistics world and was able to design a solution that matched our requirements rather than forcing us to do things in a proprietary way. They proposed solutions to issues that other potential suppliers thought might be a problem. The other systems we looked at could not cope with breaking loads to a sub-carton level but Empirica is able to track single items whenever we want.
Stock management is much better and the key numbers, such as the amount of out-of-date stock we write off, have improved significantly. Chess has been incredibly supportive with good responses to our requirements and we have had a very positive experience with them and the software. We have been learning a lot about warehouse operations and improving our business as a result.
We believe we have got great value for money from implementing Empirica and much of this is down to having immediate access to information that gives a much clearer picture of how the business is performing – from the latest stock figures to data about productivity levels. This information has enabled us to keep a lid on our budgets, allowing us to achieve a significant return on our investment of less than 12 months. With Empirica, we feel confident we have made the right choice of Warehouse Management System and that the decision will make a significant contribution to our future success.
This highly efficient solution supports our business and manages the complete stock control and picking process so that we fulfil the maximum number of orders every day. It helps us provide the very high levels of information, quality of service and product availability expected by our customers. We are very pleased with the solution delivered by Chess and the support they have given to us during the design and implementation of the system. The result is a solution that supports the current and future business requirement.
Unlike many other IT projects I’ve been involved with, this one was completed on time, on budget and delivered the benefits to the customer that we were told it would. Chess obviously knew their business and ours very well.
I have recommended Chess to several companies.
Being able to contact and speak to any level of the business directly and building that relationship has been very important to us.
We have been a customer for over 15 years and are happy for that to continue.