Following successful project conclusion the Chess support department will become your regular contact point for all system advice and assistance. Staffed by software and technical experts, you can be assured of a high level of competent attentive service backed by standard SLA. In addition to telephone or email contact we offer a web portal service for issue logging. Calls are assigned a priority on receipt and a strict handling protocol is followed to ensure continuity and resolution.
In addition to core support times of 08.00-18.00 Monday-Friday we offer a variety of out of hours facilities from occasional ad hoc cover to full 365/24 service to support mission critical operation. All customers benefit from regular reporting and analysis of current support status, with face to face review meetings. A complimentary annual service day is also provided for additional training and system review.